Paul Davis & Compassion
We remained patient with Paul Davis of NCI**, holding onto misguided optimism.
From the moment they left our home to the very end, they failed to live up to the Paul Davis values.
Here, we will summarize the response of Paul Davis of NCI** to our complaints.
Soon after our official complaint began, the second project manager quit. Although they didn’t say so, it seemed like the project managers were doing their best, but were put into difficult situations. Before leaving, she agreed they had done a poor job and said our refund was expected to be about $1300. Why did two project managers quit within 3 months? It could be coincidence, but small parts of conversation implied it was not. Our case would not be handled by the general manager. We hoped a higher title would improve performance, but it did not.
Below is the first response. Notice the General Manager does not say anything about a refund for poor performance, or $1300. He simply asks us to sign the release of liability and they will send a check for $757.08. What happened to $1300?
Below is their explanation of the refund. Note the apology and the explanation of the refund at the top; however, the “refund” has nothing to do with it. Paul Davis of NCI** was, for some reason, overpaid. Their solution was to give us the over-payment. It was not a refund as an apology - it was money that Paul Davis of NCI** should never have collected in the first place.
Before continuing - $14,000 -for what? Storing our items for 3 months? It certainly was not for properly cleaning items. We could have replaced all the items thrice-over. Regardless, we asked why the explanation did not include a “refund” line-item. I explained that it appeared to be a return of over-payment - not a refund for poor work. After a week and three requests, the general manager finally responded.
The general manager stated the obvious - that nothing was done to the toolboxes; however, virtually all of them had blue tags. The second manager told us anything with a blue tag was cleaned and charged. When presented with pictures and video, she was appalled and assured us they would make amends. Either the project manager was wrong, or the general manager was deceitful. Moreover, the general manager wrote the above explanation in such a way to imply the “overpayment” was related to “our content cleaning process did not meet your expectations.” It appears to be sneaky non-sequitur in which he hoped we would accept the check and go away.
After sending pictures like the ones on this website (e.g. the owl and plate) and explaining it was not only an issue of laundry, he stopped responding.