Work Equipment - URGENT!

The work we do requires specialized equipment.

On the day of the pickup, I hesitated to send it with them. They assured me they had a procedure for urgent items; the equipment would be cleaned and returned within 7 days.

I emphasized the expense of the equipment and that I needed it for business.

16 days after pickup, I messaged the project manager. She asked that I send her a picture of the items. Given our lengthy conversation, I did not understand why she needed this. Only a few items were marked as urgent, so they should have been easy to identify if they had properly documented them.

I sent her the descriptions and pictures, but did not hear back. A few days later, I called but got no answer. I tried to call again the next day, but no answer. Then, I called corporate; they told me there was nothing they could do - I had to contact the local store. After struggling for a few more days, I called corporate again. This time, they gave me another number to try.

I called the number and got an answer. Our project manager had lost her phone and then resigned. No one told us. For weeks, we were left in the dark. They did not call to introduce a project manager and they had no intention of following up on the previous lead’s outstanding items.

We were not able to resume communication until July 27th (7 weeks after the equipment was taken).

The equipment was finally located and returned to us soon after.

Paul Davis of NCI** failed to respect our work and means of living. They failed to communicate the status of the equipment. They lacked the integrity to tell us when project managers quit.

Integrity / Respect / Compassion / Communication